Thank you for shopping with Dar Al Hay. We want you to be completely satisfied with your purchase. Please read our Exchange and Return Policy carefully.

1. Returns:

If you are not satisfied with your purchase, you may return the item within [Enter number of days] days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

2. Exchanges:

We offer exchanges for items of the same value. If you wish to exchange an item, please contact our customer service within [Enter number of days] days of receiving your order.

3. Refunds:

Refunds will be processed once we receive and inspect the returned item. We will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment.

4. Non-Returnable Items:

Certain items are non-returnable, including [list of non-returnable items]

5. Return Shipping:

Customers are responsible for the cost of return shipping unless the item received is damaged or defective.

6. How to Initiate a Return or Exchange:

To initiate a return or exchange, please contact our customer service at info@daralhay.ae  and provide your order number and details of the item(s) you wish to return or exchange.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within [Enter number of days] days of receiving your order. We will arrange for a replacement or refund.

8. Changes to the Policy:

We reserve the right to update or modify this Exchange and Return Policy at any time. Any changes will be posted on this page. 

9. Contact Us:

If you have any questions about our Exchange and Return Policy, please contact us at info@daralhay.ae  

Thank you for shopping with Dar Al Hay!